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Privacy policy

Electric Friends Privacy Policy

Privacy Policy for Electric Friends AS 

1 Introduction

Welcome to our privacy policy! 

This policy provides you information about how we look after your personal data, when you visit our website, use our services or our applications (apps). 

The privacy policy also informs you about your privacy rights and how the law protects you.

2 Controllers of Personal Data

Electric Friends AS, Kokstadflaten 29, 5257 Kokstad, Norway (reg. 912774007) is the data controller (herein “we”, “us” or “our”). This means that we are responsible for your personal data.

3 Purpose and Legal Basis for the collection of your Personal Data

We will ensure that your personal data is collected and processed only in accordance with one or more of the following purposes: 

  1. to facilitate the delivery of products and/or services ordered by you; 
  2. to answer your questions or complaints;
  3. to provide you with information about other products and services we offer that are similar to those that you have already ordered or enquired about;
  4. to send you direct marketing material,
  5. to notify you about changes in our services;
  6. to help us improve our websites, products and services;
  7. to prevent abuse and fraud,
  8. to storage the personal data to the extent required in order to comply with bookkeeping laws, consumer laws and other legal obligations which Electric Friends AS may have

Our legal basis for processing is:

  1. Your consent to receive marketing material with respect to the purpose listed in items a-h above]. If the legal basis for processing is consent: You have the right to withdraw your consent.
  2. [Processing is necessary for the purposes of the legitimate interests of Electric Friends AS or a third party, and this interest overrides the interests of the data subject. 
  3. Processing is necessary for compliance with a legal obligation imposed upon Electric Friends AS

We store your personal data:

  1. Up to five (5) years from you purchase of the product or service in order to be able to document compliance with bookkeeping laws and consumer laws
  2. If you withdraw you consent we will delete your personal data from our marketing lists
  3. for a period of up to 5 years

4 Types of Personal Data

We process the following personal data about you

  1. Name, address, telephone number, e-mail address, 
  2. IP-address.
  3. personal data that you provide us by communication by phone, email or otherwise with for example in connection with inquiries or customer service,
  4. information about your personal preferences
  5. responses given in connection with user surveys
  6. personal data that you provide to us by filling in forms on our website, including information you provide, when you register to use the website.
  7. personal data that you provide to us through social media sites, loyalty schemes or contest.

5 Your rights

If you have any questions regarding our processing of your personal data you may contact us by using the contact details described below in section 11. 

You may, at any time, request access to your personal data and that incorrect personal data be rectified, deleted, or changed by contacting using the contact details described below in section 11. You may also request restriction, data portability or object to us processing your data.

If you have any complaints about our processing of your personal data, you may contact the Norwegian Data Protection Authority (DPA) [https://www.datatilsynet.no/en/]

 

6 Personal Data of Minors

We do not knowingly process personal data of children under the age of 13, unless we have the explicit consent of a parent or guardian. In case we discover that we process personal data of minors without parental consent we will delete that data.

8 Transfer of Personal Data

We may disclose personal data to affiliate or subsidiary companies, as well as professional advisors in accordance with applicable data protection laws.

Our employees, agents, business partners, vendors and/or suppliers may have access to your personal data on a limited as needed basis in order to deliver a service to us or to enable them to act on our behalf in accordance with applicable data protection laws.

We reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to conduct investigations of consumer complaints or possible breaches of law, to protect the integrity of the website, to fulfil your requests or to co-operate with any legal investigation.

Transfer of personal data is conducted in compliance with legal requirements, including concluding appropriate data processor agreements with our data processors, to ensure that personal data is not processed for other purposes than clearly stated and to ensure adequate security measures. 

The personal data that we collect from you may be transferred to and stored at a location outside the European Economic Area (“EEA”). If personal data is transferred outside of the EEA we ensure an adequate level of security by transferring to countries approved by the European Commission as having an adequate level of protection, or by entering into contracts between us and the non-EEA entity receiving the personal data.  

9 Securing your Personal Data

We will ensure that appropriate technical and organisational security measures are in place to protect personal data against accidental or unlawful destruction, loss or alteration and against unauthorized disclosure, abuse, etc. 

10 Updates of this Privacy Policy

We may change this Privacy Policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We therefore reserve the right to change this Privacy Policy at any time without further notice. Accordingly, we encourage you to revisit this Privacy Policy regularly to ensure that you always are fully aware of its content. Any changes will be effective immediately upon posting on this website. Your continued access, browsing or other use of this website constitutes your acceptance of this Privacy Policy. 

11 Contact details

If you have any questions about this Privacy Policy, its implementation, the accuracy of your personal information data or the use of the information collected, you may contact us by using this email address: http://info@electricfriends.net